Frequently Asked Questions
Everything you need to know about your VOGRACE order
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location, while express shipping options are available at checkout for faster delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made products are non-refundable unless there is a manufacturing defect.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, VOGRACE ships worldwide. Shipping costs and delivery times vary by country and will be calculated during the checkout process.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our suppliers to ensure high-quality materials that meet global safety and environmental standards.